Casushi Casino Privacy Policy
This Privacy Policy explains how Casushi Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact our support team. It is intended to help you understand what information may be processed and the choices available to you.
Casushi Casino is committed to handling personal information responsibly and transparently. This policy applies to players and visitors using our services in the United Kingdom and should be read together with our applicable terms and conditions and other notices displayed on the website.
Information We Collect
We collect information that is necessary to operate an online casino, maintain account security and provide a reliable user experience. The categories of information may include:
- Identity details, such as your name, date of birth and, where required, information used to confirm that you are at least 18 years old.
- Contact details, including your email address, telephone number and correspondence history.
- Account information, such as login credentials, preferences, account status and responsible gaming settings.
- Transaction information relating to deposits, withdrawals, bonuses, wagers and account balances. Payment details may be handled by approved payment providers rather than stored directly by Casushi Casino.
- Verification information, which may include documents or other evidence requested to confirm identity, payment ownership, age or account activity.
- Technical information, including your IP address, browser type, device details, operating system, approximate location and website interaction data.
- Communications and support records, including messages, requests, complaints and information you provide when contacting us.
Some information is collected directly from you, while other information is generated when you use the website or is received from service providers involved in verification, payments, fraud prevention or technical operations. We do not intentionally seek information that is unrelated to providing and protecting our services.
How We Use Information
Casushi Casino uses personal information for defined business and operational purposes. These purposes may include:
- Creating and administering your player account.
- Processing deposits, withdrawals, wagers, bonuses and other account activity.
- Checking age, identity and eligibility before or during your use of the services.
- Detecting suspicious activity, payment abuse, fraud, collusion and other attempts to misuse the platform.
- Maintaining account, website and network security.
- Responding to questions, complaints and support requests.
- Sending service messages, including account alerts, transaction confirmations and important policy notices.
- Improving website functionality, game presentation, customer service and overall performance.
- Understanding usage patterns and producing internal reports using aggregated or appropriately protected information.
- Managing responsible gaming measures and applying account restrictions where appropriate.
- Meeting applicable operational, legal or regulatory requests when such obligations apply.
Where marketing communications are offered, they will be managed in accordance with the choices and controls available to you. You can generally change your marketing preferences or follow the unsubscribe instructions included in promotional messages. Service-related communications may still be sent when they are necessary for your account or transactions.
Cookies and Similar Technologies
Casushi Casino may use cookies, software development tools, pixels, local storage and related technologies. These tools can help the website remember your settings, keep you signed in, support security functions and understand how visitors use the platform.
Cookies may be used for several purposes:
- Essential operation, including session management, authentication and fraud prevention.
- Functionality, such as remembering language, display or account preferences.
- Performance and analytics, allowing us to identify errors and improve navigation.
- Promotional measurement, where applicable, to assess the effectiveness of communications or campaigns.
Your browser or device may provide controls for blocking or deleting cookies. Disabling certain technologies may affect the availability or performance of account functions, games, payment pages or security checks. Where consent controls are provided, your selections will be applied to the relevant non-essential technologies.
Data Sharing
We may share personal information with carefully selected parties when this is necessary to provide the services, protect users or manage our business. These parties may include payment processors, identity and age verification providers, fraud prevention specialists, customer support platforms, hosting providers, analytics providers and technical contractors.
Information may also be disclosed:
- To professional advisers, insurers, auditors or prospective purchasers where appropriate and subject to suitable confidentiality protections.
- To competent authorities, courts, law enforcement bodies or other official organisations when disclosure is required or reasonably necessary.
- To protect Casushi Casino, our players, personnel, systems or the public from fraud, abuse, security incidents or other harmful activity.
- In connection with a corporate restructuring, sale, merger or transfer of relevant business operations, provided that information continues to be handled consistently with this policy or an appropriate replacement notice.
We do not share personal information with unrelated third parties for their independent marketing purposes unless this is clearly explained and permitted by your preferences or applicable requirements. Service providers are expected to process information only for agreed purposes and to apply appropriate safeguards.
Data Security
Casushi Casino uses administrative, technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures may include access controls, authentication procedures, monitoring, secure communications and restrictions on staff access.
No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe that your account or login details have been compromised. We may temporarily restrict access or request additional verification where this helps protect an account.
Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, the status of your account, the nature of any dispute and any applicable record-keeping requirements.
Account and transaction records may be retained after an account is closed where they are needed for security reviews, dispute handling, financial reconciliation, responsible gaming administration or other legitimate operational purposes. When information is no longer required, it will be deleted, anonymised or securely disposed of, subject to technical and legal limitations.
Your Rights
Depending on your circumstances and the rules that apply to the processing, you may have rights concerning your personal information. These may include the right to:
- Ask for access to information held about you.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no continuing reason to retain it.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some direct marketing activities.
- Request a copy of information provided by you in a usable format, where data portability applies.
- Withdraw consent where processing relies on consent, without affecting earlier processing carried out lawfully.
These rights are not absolute and may be subject to exceptions, verification requirements or the need to preserve information for legitimate purposes. To protect your account, we may ask for reasonable evidence of identity before handling a request. You may also have the option to raise a concern with an appropriate data protection authority if you believe your information has not been handled properly.
Third-Party Services
The Casushi Casino website may contain links, payment interfaces, games or other features supplied by third parties. Those providers may collect and process information under their own privacy notices. A link to an external website does not mean that Casushi Casino controls its content, security or privacy practices.
Before submitting information through an external service, you should review the provider's terms and privacy information. Third-party game studios, payment services and verification companies may require information to complete a transaction, deliver a feature or meet their own security procedures.
International Transfers
Some suppliers supporting Casushi Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we seek to use appropriate contractual, technical or organisational safeguards and to assess the transfer arrangements relevant to the service.
The protections available in another country may differ from those in the United Kingdom. Information may nevertheless be transferred where this is necessary to provide a requested service, complete a payment, prevent fraud, maintain systems or comply with an applicable obligation. Further details may be available on request where appropriate.
Policy Updates
We may revise this Privacy Policy when our services, technology, suppliers or information practices change. The updated version will be posted on the website with a revised effective date where appropriate. Material changes may also be communicated through the website, by email or through an account notice.
You should review this page periodically. Continued use of Casushi Casino after an update takes effect will be subject to the revised policy, except where a different process is required for the change concerned.
Contact Information
If you have a question about this Privacy Policy, wish to exercise a privacy right or need clarification about how your information is handled, contact Casushi Casino at [email protected]. Please provide enough information for us to understand your request, but do not send payment passwords or other unnecessary confidential credentials.
We may need to verify your identity before providing account information or completing a request. We aim to review privacy enquiries promptly and will explain any relevant limitation if a request cannot be completed in full.
Last updated: